General Terms and Conditions PepeRolli GmbH

Version 1.6 from 10/06/2022


PepeRolli GmbH does everything in its power to only supply its customers with quality products. The satisfaction of our customers is a priority and our goal is to provide you with an impeccable and seamless service.

The offer of PepeRolli GmbH is limited to the areas of Switzerland and the Principality of Liechtenstein. These general terms and conditions (hereinafter GTC) apply to all services. PepeRolli GmbH can change the terms and conditions at any time.

If you are not satisfied with your order, please let us know. We are looking for a solution immediately and unbureaucratically. PepeRolli GmbH customer service offers information and personal support for questions, problems or complaints regarding the services and our products.


Brand Pure Proteins

The PureProteins brand and the associated URL belong to PepeRolli GmbH. Dietary supplements for dogs are marketed and distributed under Pure Proteins.

The products

Our first-class products are selected with the greatest care. If possible, they come from Switzerland and come from certified foreign companies.

PepeRolli GmbH takes care to provide correct product information (e.g. nutritional value, size, weight, etc.). In any case, consumers are advised to consult the specific information on dietary restrictions (eg in the case of diabetes, nut allergy, milk allergy, etc.) on the product packaging prior to consumption. PepeRolli GmbH rejects any liability regarding any allergies and the associated medical expenses.

If you have any questions about a product or its declarations, you can request further product information from us free of charge at any time at

Commercial resale of products purchased from PepeRolli GmbH is prohibited unless explicitly permitted.

PepeRolli GmbH reserves the right to limit the delivery quantities for certain products or to remove products from the range at any time. Seasonal products are only sold during the season to protect the environment.

The registration

Registration with PepeRolli GmbH is reserved exclusively for persons with legal capacity. It is free of charge. There is no claim to admission. PepeRolli GmbH can refuse or refuse approval without providing information. deny. The data required for registration must be provided completely and truthfully by the customer. The customer is responsible for updating his data. Additional costs resulting from unclear, incomplete or incorrect information may be charged to the customer.

According to the current state of the art, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. PepeRolli GmbH is therefore not liable for the constant and uninterrupted availability of the homepage or for technical and electronic errors during an entry, in particular not for the delayed processing or acceptance of orders.

The order

Orders are usually placed online via the Internet order page. Of course, orders are also accepted by telephone and/or e-mail.

By placing an order, the customer submits a legally binding offer to conclude a contract.

The contract is concluded when the seller accepts this offer by means of an order confirmation by e-mail, by post or by delivering the goods. The conclusion of the contract is always subject to the suspensive condition of availability for delivery on the part of the seller or a contractual partner of the seller.

Delivering all ordered products in high quality is the top priority of PepeRolli GmbH. PepeRolli GmbH therefore reserves the right not to deliver ordered quantities if individual items are not or not completely available or the quality is insufficient. The quantity actually delivered is indicated on the definitive delivery note and on the invoice.


dealer program

The retailer program of PepeRolli GmbH enables the resale of products from There are two different variants for this.

The variants are:

1) Resellers : Resellers buy the product and sell it directly to end customers: inside through their own sales channels.

As a reseller you have the following obligations:

  • Registration for the dealer program
  • Purchase of at least 20kg / order
  • Sales only to end customers: inside, no sales to B2B customers: inside

As a reseller you have the following rights:

  • Purchase on the B2B shop with reduced tariffs
  • Free deliveries

2) Supporters: Supporters: inside recommend the PureProteins products, customers: inside benefit from preferential conditions and supporters: inside from kick-backs.

As a supporter you have the following obligations:

  • Registration for the dealer program

As a supporter you have the following rights:

  • Kick-back for every product ordered by one of your customers on
  • Quarterly billing and transfer of kick-backs (end of each quarter)


The conditions

All prices are given in Swiss francs (CHF) including VAT. The prices are net and independent of the order quantity. The transport costs are charged separately. The prices that are displayed on the website at at the time the order is placed are decisive. Price adjustments will be announced 3 months in advance.

The payment

Delivery to private individuals (e.g. private individuals, general partnerships, etc.) is usually by credit card or Twint. Unauthorized deductions will be charged subsequently.

Deliveries are made to legal entities (e.g. AG, GmbH, etc.) against invoice. Invoices are to be paid within 30 days of receipt without deductions and other discounts. Unauthorized deductions will be charged subsequently. Invoices are issued monthly electronically in PDF format by e-mail (basis for payment). Online billing is free of charge. When paying by post using a payment slip, the invoices and payment slips for the orders placed in the previous 4 weeks will be sent at the end of the month. A fee of CHF 5.00 is charged for each paper invoice. The paper bills and the online bills in the customer account are payable by the end of the same month. The reminders are also sent by email. If the payment deadline is not met, PepeRolli GmbH reserves the right to stop deliveries and the expenses (dunning fee) of CHF 20.00 will be charged to the customer from the 2nd reminder. If invoices are not paid within 60 days, PepeRolli GmbH reserves the right to transfer these cases to Intrum Justicia for collection.

The default interest from the 31st day of 5% per annum will be charged to the customer in the event of default of payment.

If payment is not made on time, PepeRolli GmbH reserves the right to suspend the customer's subsequent order and to charge the customer a reminder fee of CHF 5.00. A reminder automatically entails the temporary blocking of the payment method by payment slip. In the event of a debt collection procedure, the payment method by payment slip will be definitively blocked.

PepeRolli GmbH reserves the right to make the delivery of orders dependent on a positive credit check. PepeRolli GmbH also reserves the right to make the delivery of orders dependent on advance payment or the provision of security. PepeRolli GmbH can cancel an order if the customer is not creditworthy, has one or more outstanding invoices from PepeRolli GmbH or if there is reasonable suspicion of fraudulent intentions.

If the customer is entitled to a refund, this will either be credited to the next invoice or, if necessary, paid out by bank transfer.

Any bank and postal expenses incurred from the payment by PepeRolli GmbH will be charged to the customer.

The warranty

We guarantee the absolutely freshest quality on all our quality products. Complaints about the quality of the delivery will be accepted within 24 hours of receipt of the goods. In any case, we will immediately find a customer-oriented solution.

The contract duration

The contract with PepeRolli GmbH is valid until the customer submits the termination in writing. The cancellation can also be made informally by e-mail. PepeRolli GmbH immediately confirms receipt of the e-mail and thus officializes the cancellation. The cancellation period is 48 hours after processing the cancellation.

The data protection

All personal data will be treated strictly confidential.

PepeRolli GmbH only passes on those personal customer data to third parties that are necessary for the execution of the order (delivery details for distribution partners, address for collection agency in the event of non-payment, etc.), for customer information or for conducting surveys.

The latest security technology is used to protect your data against unauthorized processing. When collecting, processing and using personal data, the seller adheres to the provisions of Swiss data protection legislation.

By registering on the website, the customer implicitly agrees to receive information for advertising and other purposes from PepeRolli GmbH via various communication channels (e-mail, SMS, post, etc.). The customer has the option of unsubscribing from this information free of charge at any time by simply reporting to the specified contact point or to PepeRolli GmbH customer service.

PepeRolli GmbH reserves the right to use information about the purchasing behavior in an absolutely anonymous form for commercial purposes in the sense of statistics and to record the conversations in the case of telephone orders or complaints.

The change of the terms and conditions

PepeRolli GmbH expressly reserves the right to change these General Terms and Conditions and the individual services at any time. New or changed conditions will only be announced to the customer on the homepage and are deemed to have been approved without objection within one month.

Applicable Law and Jurisdiction

All obligations arising from this contractual relationship are exclusively subject to Swiss law. All legal relationships that are not regulated in this contract are subject to the Swiss Code of Obligations. The city of Zurich is the sole place of jurisdiction for natural and legal persons. The seller reserves the right to change the terms and conditions at any time.

Unterengstringen, July 3rd, 2022 - We reserve the right to make changes to the General Terms and Conditions.